You can shop our virtual aisles 24/7!
However, if you need to reach us, please leave a message via our contact form and we will reply within 24-48 hours.
Orders typically ship within 5 business days of placing your order, unless an item is a pre-order, custom order, or out of stock. Weekends and holidays are not included as business days. Custom items and out of stock items will be shipped within 2-3 weeks after the purchase date, unless stated on the product page. All items are shipped via USPS or UPS. A USPS or UPS tracking number will be provided once your item is on its way!
Please note: Canadian and international shipments may be inspected by customs, which may delay the shipping times. Yatzuri.com is not responsible for any customs or duty charges incurred on shipments. These are the sole responsibility of the customer.
Refund & Cancellation Policy
We stand by our products and their quality, making all sales final. No refunds will be given, unless an item is damaged upon delivery.
If an item arrives damaged, you have 48 hours to inspect the contents of your package, and notify us of any damage by sending pictures, so an insurance claim can be filed with the shipping company. At that time, you will have the option of receiving a replacement or refund. If you choose to receive a replacement, it will be shipped to you within a week’s time, depending on product availability. Alternatively, if you choose to receive a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, as determined by the payment processing company.
Yatzuri.com is NOT responsible for any lost or stolen packages. Signature confirmation service can be added to your package for an additional fee. If you require signature upon delivery service, please let us know in the notes at checkout and we will send you a separate invoice for those costs. We will also NOT replace any damaged mailed goods until a claim has been made to your post office / shipping provider.
Please note: Once orders have shipped, they cannot be cancelled or modified.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund on a damaged item. So, please get in touch ASAP with any issues and we will always do our best to make things right!
Impulse Purchases, Pre-Order & Custom Order Items
Impulse purchases, pre-order and custom order items are not subject to a refund or cancellation, so please make sure you really want these items before ordering.
We may revise and discontinue products at any time. We reserve the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice.
By placing an order with Yatzuri.com, you agree that you are buying Yatzuri.com’s products for your own use, only, and not for resale.
All of our products are made with love and good energy. However, pursuant to current US state and federal laws; Yatzuri.com is unable to make claims as to the metaphysical effectiveness of any item sold. We must state that all products are sold as curio. As such, we cannot guarantee any results from using any of our products. Traditional uses are given for your reference. They are not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems without consulting your doctor or other trusted professional.
Herbs, oils, sprays, and all other ingredients are not for human consumption. Do not ingest any of these products. Loose stones can be considered choking hazards. Keep away from children and pets. Some spray mists might stain clothing or fabric so avoid direct contact. Yatzuri.com is not liable for how you choose to use these products.